You have a question? - We have the answer
Home - Ongoing member support services.htm
Online and Addtional Member Support:

Membership fees start from as little as £990 (plus VAT) per annum, per organisation.

Used well, our membership service has no real cost and can save money for our clients – how?
Ongoing member support services

Ongoing Support:
We provide online support for practitioners encountering difficult situations, or simply wishing to expedite research. Our clients can expect a response to most queries within 48 hours by direct email. More complex issues may be handled by telephone.

Regulation and enforcement queries are handled by our founder, David Armstrong, “the Wig”.

David began his career as a litigator in private practice. He moved to work in the public sector in 1990 and practised as the Head of Litigation for Rotherham Metropolitan Borough Council until 2001. During that time David managed and conducted all the authority’s contentious workload, both civil and criminal. He personally coordinated and managed the largest criminal prosecution ever brought by a local authority, involving over 400,000 exhibits and 27 warrant raids throughout the country. That prosecution, now known as “Operation Fox” resulted in prison sentences of up to 8 years for each of the defendants concerned and directly resulted in changes to the marking of condemned meats.

In addition to criminal enforcement, David is widely acknowledged as a leading national authority on measures and tactics to combat environmental crime and nuisance. He acted as a consultant to BBC Panorama’s first Neighbours from Hell programme and examples of his work in this field include training for organisations from the Environment Agency, the Cleaner Safer Greener Network, Keep Britain Tidy and Social Landlords Crime and Nuisance Group, to training and longer term consultancy for local authorities throughout the country. Amongst other consultancy work, David personally authored Defra’s guides to cleansing enforcement, litter, graffiti and street litter control notices and recently re-authored the Defra / CIWM / KBT joint sponsored and approved fly-capture enforcement and LEQ training materials and programmes.

As a practising advocate David’s experience is vast. He is a skilled interrogator and NLP Master Practitioner. He holds a range of qualifications in applied psychology. David has prosecuted numerous environmental crime cases, using both dedicated statutory and also general common law offences. He has also acted in a number of ground breaking civil actions, using creative tactics such as the employment of under-used common law trespass and nuisance principles to restrain nuisance and environmental crime. David also pioneered the now established practice of personal digital voice recording by local authority officers.

Broader queries concerning public realm issues may be handled by one of our network specialists, depending upon requirements and the nature of the query.

The regulation support service is provided to our members as an integral component of the membership service. This service complements the wide spectrum of specialist resource materials available within the membership site.

Specialist materials include “how to” guides, offence charts, forms and notices, updated summaries of relevant legislation, offence and tactical guides.